Shipping & Delivery Policy

Effective Date: [Insert Date]

Introduction

At QodeLabs Web Services, we are committed to delivering quality digital products and services in a timely and efficient manner. This Shipping & Delivery Policy outlines the terms and conditions governing the delivery of our services, ensuring transparency and customer satisfaction.

Scope of the Policy

This policy applies to all digital products, subscriptions, and services provided by QodeLabs Web Services. It includes delivery timelines, processes, and exceptions to ensure a clear understanding of our commitments.

1. Delivery of Services

• Digital Products: All digital products (e.g., websites, software solutions, or custom applications) are delivered electronically via email, download links, or access to hosted platforms. Delivery confirmation will be communicated via the registered email address.
• Service Implementation: For customized services such as web design, development, or maintenance, delivery is defined as the completion of agreed-upon milestones or the final project as per the signed agreement.
• Subscription Services: For subscription-based services (e.g., hosting, managed services), access credentials and instructions will be provided electronically within 24-48 hours of payment confirmation.

2. Delivery Timelines

Delivery timelines are estimated during the project initiation phase and outlined in the proposal or agreement. Standard delivery timeframes for QodeLabs services:

• Web Development Projects: 2-8 weeks, depending on project complexity.
• Custom Software Solutions: 4-12 weeks, based on requirements.
• Hosting Setup and Activation: 1-3 business days.

Any delay due to unforeseen circumstances will be promptly communicated, along with revised timelines.

3. Payment and Confirmation

Services will be initiated only upon receipt of full payment or as per the terms outlined in the agreement. Customers are responsible for providing accurate contact details for prompt delivery updates and communication.

4. Delivery Acceptance

Upon receiving the deliverables, clients are required to review and confirm acceptance within 5 business days. If no feedback or acknowledgment is received within this period, the project will be considered accepted and delivered as per the agreement.

5. Shipping of Physical Products (if applicable)

For physical products (e.g., promotional materials, hard drives with backups), shipping will be processed via a trusted courier service. Shipping charges, if applicable, will be communicated during the purchase process.

6. Cancellations and Modifications

Orders can be canceled or modified within 24 hours of placing them by contacting our support team. For ongoing projects, cancellations may be subject to cancellation fees as per the terms of the service agreement.

7. Non-Delivery Claims

If you do not receive the promised service or digital product within the agreed timeframe, please contact us at [email protected] with your order details. Claims must be submitted within 10 business days of the scheduled delivery date.

8. Force Majeure

QodeLabs Web Services will not be held liable for delays caused by circumstances beyond our control, including but not limited to natural disasters, internet outages, technical issues, or governmental restrictions.

9. Contact Information

For inquiries regarding shipping and delivery, you may reach out to us:

• Email: [email protected]
• Phone: 7595818985
• Address: 50, P. M. Basti 3rd bye lane, Shibpur Howrah