Refund Policy

Last updated: 1st January 2025

At QodeLabs Web Services, we are committed to providing the highest level of satisfaction to our customers. This refund policy outlines the terms and conditions for requesting refunds for the services we offer. By using our services, you agree to this refund policy.

1. Eligibility for Refunds

Refunds will be considered under the following circumstances:

• If the service provided does not meet the agreed-upon deliverables as outlined in the service agreement.
• If the request for a refund is made within 7 days of the service commencement date.
• For unused subscription services, if the request is made within the first 14 days of purchase.

2. Non-Refundable Services

The following services are non-refundable:

• One-time setup fees or consultation charges.
• Custom software development projects where work has already commenced.
• Third-party tools, plugins, or software purchases made on your behalf.

3. Refund Process

To request a refund, follow these steps:

• Email our support team at [email protected] with the subject line "Refund Request" and include your order details, invoice, and a brief explanation of your request.
• Our team will review your request within 7 business days and may contact you for additional information.
• If approved, refunds will be processed within 10 business days using the original payment method.

4. Changes to this Refund Policy

We reserve the right to modify or update this refund policy at any time. Changes will be posted on this page, and the "Last updated" date will reflect the latest revision.

5. Contact Us

If you have any questions or concerns about this refund policy, please contact us:

• Email: [email protected]
• Phone: +91 8820201206
• Address: 50, P. M. Basti 3rd bye lane, Shibpur Howrah-711102 (W.B)

Thank you for choosing QodeLabs Web Services!